Freedom Boat Club - Part-Time Boatcierge at Fort Myers Salty Sams, FL

About the role

As part of the talented Freedom Boat Club Operations team, the Boatcierge greets, anticipates needs, and suggests local attractions for members to enjoy a hassle-free day on the water. We are looking for customer-focused friendly and upbeat individuals.

Responsibilities

• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Thank guests with genuine appreciation
• Navigate the reservation system via handheld tablet
• Complete daily clerical work to prepare reservation system, fuel logs and weather reports
• Familiarize yourself with local waters in order to provide basic guidance to members
• Speak with others using clear and professional language
• Support the team to reach common goals
• Ensure your uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Follow all company policies and procedures
• Perform other reasonable job duties as requested by supervisors

Requirements

• Pass a background check and drug screen
• Be at least 18 years of age
• Ability to read and manipulate handheld tablets and communicate via phone
• Availability to work regularly weekdays, weekends and holidays
• Ability to adhere to all safety policies

Qualifications

• Experience in or around boats (preferred)
• Strong communication and customer service skills
• Ability to maintain a calm, positive attitude during periods of high activity
• Positive, cooperative attitude with the capability of working unsupervised

Skills

• Customer service skills
• Communication skills
• Basic knowledge of boats
• Ability to work unsupervised

Benefits

• Competitive 401(k) plan with company match
• Health benefits
• Paid time off
• Wellness Program
• Product purchase discounts

Pay

The anticipated pay rate for this position is $15 per hour.

Schedule

This position is part-time and requires availability on weekdays, weekends and holidays.