Fredericksburg, TX- Pharmacy Care Representative - Part time

About the role

As a Pharmacy Care Representative, you will work in a team environment to provide superior customer service that exceeds patient expectations.

Responsibilities

• Customer Service / Patient Care:
  • Provides and role-models superior customer service; collaborates with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives to deliver excellent patient care
  • Promotes and fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate team members
  • Receives written prescriptions from customers; obtains and verifies demographic and profile-related information
  • Receives refill prescription numbers by phone and at the drop-off counter; obtains profile-related information
  • Processes written prescriptions and refill numbers into RXEVO
  • Generates prescription-related paperwork; files, retrieves, and maintains prescriptions in the Will-Call area
  • Uses RXEVO at the point of sale (POS) system; ensures procedures are followed to deliver prescriptions to the correct patients (name, number of orders per bag, etc.)
  • Directs customers to the counseling window for Pharmacist consultation
  • Obtains and returns tills from bookkeeping; processes customer transactions at the register
  • Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
  • Properly processes and clears prepaid prescriptions
  • Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
  • Completes contact patient queue
  • Files and maintains prescription hard copies
  • Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
  • Participates in and assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
  • Checks in and assists customers receiving vaccines using the comprehensive vaccine manager (CVM) tool or other professional services apps
  • May participate in other professional services activities
• Inventory Management:
  • Receives OTC inventory; checks delivery for accuracy compared to invoices; contacts H-E-B warehouse or vendor if inventory is short
  • Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
  • Complies with Return to Stock SOP to locate prescriptions via inventory management queue
  • Ensures caps, vials, bags, etc., are correctly stocked
  • Records fridge and freezer temperature logs
• Compliance / Sanitation:
  • Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
  • Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
  • Complies with SOP to process PSE transactions; follows manual process only if electronic system is unavailable
  • Complies with Central Fill check-in procedures
  • Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
  • Removes trash from department; complies with trash compactor processes

Qualifications

• Age Requirement: 18+
• Work Experience:
  • Experience in retail
  • Experience in pharmacy is a plus
  • Experience working in a fast-paced environment
• Knowledge/Skills/Abilities:
  • Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
  • Strong communication and customer service skills
  • Mathematical skills (including calculating measurements)
  • PC skills, including MS Office and H-E-B software and programs required by the job
  • Cash-handling skills
  • Ability to maintain composure in high-stress situations
  • Ability to demonstrate strong telephone etiquette
  • Ability to manage multiple priorities and shift focus between tasks
  • Ability to work in a team environment
  • Ability to work with little direct supervision
  • Willingness to cross-train
• Education: High School Diploma or GED or equivalent
• Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)

Physical Demands & Working Conditions

• Function in a fast-paced, retail, office environment
• Work rotating shifts, including nights and weekends
• Stand for extended periods (up to 12 hours)
• Regularly lift 30 lbs or more
• Fulfill vision requirements for the job, specifically close vision and color vision
• Maintain H-E-B Rx screener status, including required recertification