Fraud Specialist

What We’re Looking For

SHAZAM is looking for a Fraud Specialist to join our team.

What Shifts Are Available

• 1st Shift: Sunday - Thursday, 9am - 6pm

What You'll Do

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire a comprehensive understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
• Demonstrate professional and respectful interaction with internal and external customers.

What You Need

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability and dependability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
• Experience in using Microsoft Office.
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

What’s In It For You

• Monthly incentive pay, with an annual employee bonus program.
• Pay differential for bilingual individuals.
• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits: Health, dental, and vision insurance, 401(k) retirement plan with company match, Flexible spending and health savings accounts, Life insurance and short- and long-term disability provided at no cost, Time away from work – PTO, VTO, paid parental leave, and company holidays, Educational assistance, Professional Certification Bonus program.

Actual Compensation

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

About the Role

Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company.

Benefits

Monthly incentive pay, with an annual employee bonus program.

Schedule

• 1st Shift: Sunday - Thursday, 9am - 6pm