Fraud Specialist

Hybrid position with occasional in-office days required. Applicants must reside within a reasonable commute to the Canyon View Credit Union Financial Center in West Jordan, UT.

About the role

Review and analyze fraud reports, risk alerts, and various reports to reduce risk exposure to members. Process fraud claims according to policies and regulations. Every employee is responsible for fulfilling our Mission Statement: “We elevate our members' financial experience through best-in-class service and solutions.”

Responsibilities

• Assist members, branches, and departments with fraud-related questions via phone and email.
• Contact members to verify transactions for alerts received from various fraud detection systems.
• Review and analyze fraud trends to determine possible member exposure to fraud; freeze accounts, user access, and transactions when warranted.
• Work fraud queues or emails for potential fraud alerts, scams, bad accounts, checks, ACH, etc.
• Work fraud alerts and create cases in the fraud system.
• Review miscellaneous fraud reports.
• Research fraud patterns and scams, and document findings.
• Update and maintain fraud logs.
• Write procedure and educational documents.
• Participate in mentoring and training other employees.
• Understand the Bank Secrecy Act and how it is applied.
• Other duties as assigned.

Requirements

• One to two years of similar or related experience.
• High School diploma, GED, or equivalent.
• Experience in the financial industry is strongly preferred.
• Good working knowledge of accounting practices and principles.
• Excellent communication and organizational skills.
• Proficient with business machinery and Microsoft Office.

Work Environment & Physical Requirements

• Works primarily in a remote office environment with occasional days in the office.
• Regularly needs to see, talk, hear, and perform repetitive movements with arms, hands, and fingers to handle, feel, grasp, and reach.
• Tools for this position include a computer, phone (possibly a smartphone), and standard office equipment.
• Specific vision abilities may include close and distance vision.
• May occasionally need to climb, balance, stoop, kneel, or crouch.
• May occasionally lift and/or move up to 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

$22.00 - $27.00 per hour, depending on prior related working experience.

Schedule

Approximately 8:00 am – 6:00 pm, Monday – Friday, with some Saturdays.

Benefits

• Affordable health insurance with employer HSA contributions.
• 14.47% 401(k) contribution (no matching necessary).
• 18 PTO days each year.
• 12 paid holidays.
• Opportunity for advancement and career growth.
• Ongoing paid training opportunities.
• Discounts on credit card interest rates.
• Discounts on mortgage loan fees.
• Other employee banking perks.