Fraud Ops Specialist

About the role

This position is a key role within the Fraud Operations team. Fraud Operations Specialists will make an impact by reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims while communicating with our card holders and reporting trends to leadership.

Your Day to Day

• Action daily applications and existing account portfolio cases pended into the fraud queue. Review the information elements on these cases thoroughly and decision them for first party and third party fraud as per procedures.
• Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
• Drive improved performance on established Fraud KPIs achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
• Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

What We Look For

• High School Diploma, GED, equivalent certification
• 2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring
• Ability to dive into situations to identify patterns
• Ability to work independently to resolve cases under service level agreements
• Strong verbal and written communication skills
• Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
• Exceptional organization and attention to detail
• Emphatic commitment to personal growth and development

Bonus Points

• Prior experience at a high growth startup
• Financial services industry experience

This response is AI-generated, for reference only.