Fraud Operations Specialist

Location: Overland Park, KS

About the role

Conduct in-depth analysis and investigations to identify and manage fraudulent activities across various business channels. Analyze relevant data to confirm or clear fraud, validate customer identity, and ensure compliance with fraud policies. Evaluate fraud trends related to fraudulent orders and identity theft to develop effective deterrent strategies. Participate in establishing and implementing policies and procedures aimed at preventing fraudulent usage. Respond to fraud escalations, investigate issues, and recommend solutions to improve fraud-related processes.

Requirements

• Excellent conversational skills in English with the ability to communicate clearly and effectively
• Experience navigating multiple computer screens and programs while interacting with customers on the phone
• High School diploma or equivalent
• At least one year of experience operating a computer in a Windows-based environment
• Experience in fraud, customer service, or a call center environment is preferred

Benefits

• Opportunity to work in a dynamic and supportive team environment
• Gain valuable experience in fraud management and customer service
• Flexible scheduling options after training completion
• Comprehensive training hours to ensure your success in the role
• Potential for career growth within a reputable organization
• Medical and prescription drug plans (upon completion of waiting period)
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay