Fraud Monitoring Support I

What You’ll Do

• Reviews account activity, transactions, and system-generated alerts to identify routine risk indicators and potential fraudulent activity.
• Conducts research using available systems and resources to support the evaluation of account activity and customer transactions.
• Documents findings, observations, and actions taken in accordance with departmental procedures and recordkeeping requirements.
• Assists with account reviews to support decisions regarding account status, transaction validity, or other risk-related concerns.
• Contacts customers through approved channels to verify account activity and support the resolution of routine fraud-related inquiries.
• Follows established processes to place holds, restrictions, referrals, or other actions as directed and in accordance with approved procedures.
• Escalates suspicious activity, complex situations, or unresolved issues to senior team members for additional review and decision-making.
• Maintains accuracy and confidentiality while handling customer information and sensitive account data.
• Supports team objectives by completing assigned work within established service levels, quality standards, and productivity expectations.
• Participates in training and development activities to build knowledge of fraud risks, monitoring practices, systems, and regulatory requirements.

Essential Skills

Education & Experience:

• Required Education: High school diploma and/or specialized certification
• Required Experience: 0 - 1 years of relevant experience

Qualifications & Skills:

• Ability to follow detailed procedures and apply established guidelines consistently.
• Strong attention to detail and ability to identify discrepancies, exceptions, or unusual activity.
• Effective verbal and written communication skills for interacting with customers and internal partners.
• Basic analytical and problem-solving skills with the ability to gather and organize information.
• Ability to learn new systems, tools, and processes in a structured environment.
• Proficiency with standard business software and data entry applications.
• Ability to work collaboratively as part of a team while receiving guidance and direction from experienced colleagues.

Location

Hillsboro, OR or Marlborough, MA or Rocklin, CA

Pay

$22.60 - $27.16 per hour

Schedule

Tuesday-Saturday 8:00 am - 5:00pm

Benefits

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)