Fraud Investigator, Marketplace Fraud

About the role

This full-time position involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments. The role reports to the Manager, Marketplace Fraud Operations and requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered.

Responsibilities

• Conduct deep-dive investigations into complex fraud cases and chargeback patterns.
• Use SQL and Looker to identify emerging trends and provide actionable insights.
• Support ML model development by providing subject matter expertise and operational feedback.
• Collaborate on new product launches to assess fraud risks and design controls.
• Contribute to building and delivering training and documentation to enable and upskill the broader operations team.

This is a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, and that your job duties and responsibilities may change from time to time at Etsy's discretion.

Requirements

• 3+ years of experience in fraud prevention or risk management, ideally within e-commerce or marketplaces.
• Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights.
• Strong analytical and critical thinking skills to conduct deep-dive investigations into complex cases.

Benefits

In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and Etsy’s competitive benefits that support you and your family as part of your total rewards package.

Pay

Salary Range: $91,000.00 - $119,000.00

Schedule

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office.