Fraud Investigator

Job Summary

The Enterprise Fraud Investigator is responsible for conducting comprehensive investigations into suspected fraud involving customers, accounts, and transactions across Retail, Private Banking, and digital channels. Using a risk-based approach, the investigator evaluates loss situations, identifies fraud schemes, determines root causes, and coordinates recovery efforts.

Job Responsibilities

• Conduct Investigations with emphasis on Prevention & Recovery
• Evaluate reported loss situations, fraudulent activity, and suspicious behavior to identify suspects, methods of operation, and root cause.
• Conduct investigations involving elder abuse and vulnerable adult exploitation and execute urgent interventions when necessary.
• Perform interviews with suspected first-party fraud actors to validate information and obtain statements.
• Apply knowledge of UCC Articles 3 & 4 and other regulations to reduce loss exposure and pursue recovery.
• Prepare and submit Operational Risk Event Root Cause analysis.
• Document investigative findings and recommend mitigation strategies.
• Recommend preventative controls or process improvements to reduce fraud risk.
• Handle overflow of low-dollar or low-complexity fraud cases.
• Perform daily wire and ACH fraud detection reviews.
• Prepare and submit Operational Risk Event Root Cause analysis.
• Internal & External Networking / Support
• Provide consultation to business units, supporting fraud monitoring and trend analysis.
• Build and maintain relationships with law enforcement and fraud-prevention professionals.

Job Requirements

• Required Qualifications:
• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 4+ Years of fraud investigation with medium to large regional bank
• Additionally, will consider 4+ years of fraud operations or related financial-crime experience in a medium to large regional bank.
• 1+ years of coaching and/or mentoring other fraud experienced professionals.
• Preferred Qualifications:
• Education level required: Undergraduate Degree (4 years or equivalent) in Finance, accounting, business management, or criminal justice or equivalent work experience.
• Certified Fraud Examiner

Job Competencies

• Investigation experience in deposit, check, ACH, wire, card, P2P, digital banking, and identity-related schemes.
• Knowledge of UCC Articles 3 & 4, regulatory expectations, and industry-standard fraud controls.
• Working knowledge and understanding of Retail Banking and Lending products and services, and core banking systems.
• Knowledge of fraud monitoring systems.
• Strong internet research skills.
• Strong verbal and written communication skills.
• Sound analytical and problem-solving skills.
• Good organizational skills.
• High degree of accuracy and attention to detail.
• Advanced computer literacy skills with proficiency in Microsoft Office as well as Internet research techniques.
• Ability to work and contribute in a team-oriented and collaborative environment to improve the analytical and reporting processes.
• Ability to meet deadlines and manage multiple tasks in a fast-paced environment.
• Ability to mentor and assist department staff.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.