Fraud Investigations Analyst

About the role

Gusto is seeking a Fraud Investigations Analyst to join our Fraud Investigations team. In this role, you will conduct end-to-end fraud investigations involving account takeover, business email compromise, identity theft, payment fraud, and other emerging fraud typologies. Using a combination of investigative expertise, open-source intelligence, internal data, and AI-enabled tools, you will identify root causes, assess risk, and document investigative findings.

Responsibilities

• Analyze account activity, transactional behavior, authentication data, customer communications, and external intelligence sources to surface fraud indicators and build well-supported investigative narratives
• Synthesize investigative findings into clear case narratives and prepare Unusual Activity Referrals (UARs) for Financial Crime Compliance partners when appropriate; escalate high-risk events with sound, risk-based remediation recommendations
• Support customers impacted by fraud and coordinate with external banking partners on fund recovery efforts, including Letters of Indemnity
• Leverage AI-enabled tools to accelerate research, evidence gathering, and documentation, while critically validating AI-generated outputs for accuracy and compliance with Gusto's AI policies
• Collaborate with Risk, Compliance, Product, Engineering, and Data Science to surface emerging threats, close control gaps, and improve investigative tooling and AI-assisted workflows

Requirements

• 5+ years of fraud investigations, fraud detection, or similarly complex investigative work within a financial institution, FinTech, payment processor, or regulated environment
• Strong investigative writing and analytical skills with the ability to document complex fact patterns, develop defensible narratives, and assess risk across ambiguous scenarios
• Experience across fraud typologies including account takeover, business email compromise, identity theft, payment fraud, and social engineering
• Sound investigative judgment with the ability to manage multiple investigations simultaneously, make risk-based recommendations under pressure, and communicate findings with empathy and clarity to customers, external institutions, and cross-functional stakeholders
• Experience using AI-enabled tools in day-to-day investigative workflows and the ability to critically evaluate AI-generated outputs for accuracy, completeness, and alignment with investigative standards

Qualifications

• Certified Fraud Examiner (CFE), CAMS, or other relevant financial crime certifications are a plus

Benefits

The cash compensation amount for this role is between $89,165/yr - 112,942/year in Denver and $110,640/yr -$136,456/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Compensation for this position also includes an equity package and performance bonuses.

Pay

The cash compensation amount for this role is between $89,165/yr - 112,942/year in Denver and $110,640/yr -$136,456/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Compensation for this position also includes an equity package and performance bonuses.

Schedule

This role is available on a hybrid schedule, with employees expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).