Fraud & Dispute Associate

About the role

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Responsibilities

• Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
• Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
• Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
• Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
• Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.

Requirements

• A high school diploma
• 0-2 years of financial or customer service experience

What would be great to have

• Knowledge of Regulation E and Regulation Z
• Experience with Visa and/or Mastercard operating regulations
• Knowledge of electronic funds transfer (EFT)
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
• Intermediate computer skills (40 WPM minimum)
• Strong problem-solving skills
• Strong decision-making skills
• Strong communication skills (written and verbal)
• Ability to work in a collaborative team environment
• Ability to prioritize workload

Qualifications

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Benefits

We offer a competitive compensation package including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and advancement within the company.

Pay

The base salary range for this role is $40,000 - $60,000 annually, depending on experience and qualifications. Salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Schedule

Our ideal candidate will be able to work full-time, Monday through Friday, with occasional evening and weekend work as needed.