Fraud Detection Sr Specialist- OLB

About the role

As a Fraud Detection Sr. Specialist, you’ll play a pivotal role in our Fraud Detection group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions. You’ll review products for the prevention and detection of possible fraud, research and analyze account activity to assess risk, and apply compliance and verification procedures. This role involves tracking and actioning cases within required timeframes, restoring account integrity, and resolving fraudulent activity.

Responsibilities

• Perform moderately complex analytical review of data and/or documentation, including customer data and fraud/risk activities.
• Review accounts for fraudulent activity and take appropriate actions per department procedures.
• Meet internal SLAs, maintain high diligence, and document clear, detailed comments regarding investigation results.
• Interact with external customers, department colleagues, and internal/external business partners.
• Resolve findings through independent research and direct interaction with customers and partners, with a strong focus on customer satisfaction.
• Identify fraud trends and conduct enhanced account reviews.
• Monitor, review, and analyze account activity to detect fraud or suspicious activity.

Requirements

• High school degree or equivalent (required).
• 1 year of fraud investigations experience.
• Strong organizational, technical, and analytical skills.
• Ability to multi-task and function efficiently in a high-volume, fast-paced, deadline-oriented environment.
• Ability to learn and apply new concepts quickly.
• Excellent communication and customer experience skills (written and verbal).
• Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Preferred Qualifications

• Associate degree.
• 3+ years of banking, professional experience in analysis, and/or financial services industry.
• Knowledge of the bank’s products, services, customers, and geographic locations, including potential fraud risks.
• Additional experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Schedule

• Hours per Week: 40
• Work Schedule: 10:30 AM – 7:00 PM
• Hybrid position requiring 3 days in-office and 2 days remote.