Fraud & Claims Operations Representative- Inbound Call Center

About This Role

Wells Fargo is seeking Fraud & Claims Operations Representatives in Claims Assistance Center as part of Fraud & Claims Management.

In This Role, You Will

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications

• 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Call Center experience
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Bilingual speaking proficiency in Spanish/English
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Ability to work independently in a fast-paced, high-volume, results-driven environment
• Financial services experience
• Basic Microsoft Office (Outlook, Word, and Excel) skills
• Ability to meet production goals, deadlines, and performance metrics
• Ability to follow policies, procedures, and regulations

Job Expectations

• Must be flexible to work any hours during hours of operation, which are: Monday - Friday, 6 am - 9 pm CST. Schedules are dynamic and will change based on business need as determined by customer volume; customers are the primary focus of everything we do.
• Training will be for six weeks, Monday - Friday, 8:30 am - 5:30 pm CST. Must be able to attend full duration of required training period.
• Work Schedule: your initial schedule after training will be presented to you at time of offer and will fall within the hours of operation.
• Ability to work additional hours as needed.
• Must work on-site at the location posted.
• This position is not eligible for Visa sponsorship.

Job Location

4101 Wiseman Blvd; Bldg. 106, San Antonio, TX 78251

Posting End Date: 17 Sep 2026. Job posting may come down early due to volume of applicants.