Fraud Analyst

About the role

Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track.

Position Summary

The Fraud Analyst II provides fraud and related operational support to team members in bank offices and operations areas. This position reviews daily fraud and anomalous activity alerts utilizing various systems, researches and determines the appropriate course of action regarding potentially fraudulent items and opens cases as needed. This position reports to the Fraud Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

• Provide fraud and related operational support to team members in bank offices and operations areas
• Review daily fraud and anomalous activity alerts utilizing various systems
• Research and determine appropriate course of action regarding potentially fraudulent items. Open cases within fraud mitigation system as needed.
• Aid in reviewing transaction logs and identifying fraudulent activity
• Prepare case file documentation and file police reports for fraud incidents as directed by supervisor
• Collaborate with Bank Secrecy Act (BSA) Department and refer potentially suspicious activity for Suspicious Activity Report (SAR) consideration
• Compile and securely send video surveillance to requesting parties as directed by supervisor
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional associations
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• Bachelor’s degree preferred
• 3 years of previous bank fraud analyst experience preferred
• Advanced proficiency with Microsoft Office and other standard software applications
• Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
• Strong ability to multi-task
• Strong critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations
• Maintain confidentiality
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged

Comprehensive Benefits & Recognition

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide. GROW WITH US “Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.