Fraud Analyst

About the role

The Fraud Analyst detects, prevents, mitigates, and recovers from fraudulent activity across all banking products and services. This role involves monitoring transactions, analyzing patterns, and leveraging fraud detection tools to identify suspicious behavior. The analyst partners with internal business units and engages directly with customers to resolve issues, minimize financial loss, and strengthen fraud prevention strategies. The role also involves triaging reported activity and creating cases for Investigators to ensure timely and accurate escalation of fraud incidents. Additionally, the position ensures compliance with regulatory requirements and contributes to the development of policies and controls that enhance the bank's fraud risk management framework.

Responsibilities

• Monitor and analyze customer transactions for potential fraud using advanced detection systems and other processes.
• Conduct reviews and complete documentation with the highest level of quality, accuracy, and attention to detail.
• Demonstrate knowledge of fraud typologies to recognize unusual or suspicious activity.
• Partner with internal teams and communicate directly with customers to ensure timely resolution and prevention of fraudulent transactions.
• Determine whether alerts should be escalated to the investigation group based on Northwest policies and procedures.
• Collect, analyze, and safeguard sensitive customer information.
• Effectively maintain customer and case files, records, and related documentation.
• Identify emerging fraud trends and recommend strategies to prevent future occurrences to leadership.
• Adhere to performance metrics provided by Northwest management and continue education to stay current with regulatory expectations.
• Make decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and department-specific software to maximize efficiency.
• Work as part of a team and with on-site equipment.
• Complete other duties as assigned.
• Abide by the rules of the safety and loss prevention program and perform work tasks in a safe manner.
• Report any and all injuries to supervisor and know what to do in case of an emergency.

Requirements

• Bachelor's Degree in Business, Finance, or equivalent field.
• Less than 1 year of bank or fraud-related experience.
• Less than 1 year of branch banking or banking operations experience.

Skills

• Ability to establish effective working relationships among team members and participate in problem-solving and decision-making.
• Ability to present and express ideas clearly and concisely, both orally and in writing.
• Active listening skills to achieve understanding and facilitate open exchange of ideas.
• Ability to establish courses of action for self to accomplish specific goals, develop tracking systems, and effectively use resources such as time and information.
• Ability to make decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
• Knowledge of regulatory and compliance standards.
• Ability to understand account histories and transactions.
• Knowledge of check cashing laws.
• Data analysis skills, including reviewing and understanding data sets to identify suspicious activities and trends.
• Knowledge of bank regulations surrounding fraud.
• Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.