Fraud Analyst

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About The Role

Reporting to the Sr Director, Purchase Finance & Deposit Fraud Operations, the Purchase Finance Fraud Analyst will provide fraud mitigation support through the utilization of analytic tools for fraudulent trend recognition, identifying and preventing potential fraud on customer applications and providers. The Fraud Analyst should work closely with the Manager of Fraud to detect and mitigate new fraud trends, while aligning with outside departments to optimize the fraud controls and communication in place. The analyst will act as a liaison and primary point of contact to law enforcement and other FIs for investigations and inquiries. The utilization of data & trend identification techniques will be key in decision-making aspects of the position.

Responsibilities

• Perform manual reviews and analysis of new account applications and existing customer/provider accounts, identifying and preventing potential fraud
• Perform alert triage via the Bank’s Fraud Detection software(s), utilizing risk scores and trend analysis in the decisioning of alerts
• Manage case management for large scale fraud cases
• Assist Leadership in ongoing identification of high-risk behaviors of the current customer and provider base
• Assist in the implementation of mitigation strategies (whether technical or procedural) to curb new fraud trends and patterns
• Work closely with Customer Service, Operations and Compliance teams to optimize policies and controls to improve monitoring and due diligence of transactions, consumers and providers
• Communicate and collaborate between law enforcement, government agencies and financial institutions to prevent fraud related losses as well as provide criminal action or collections of any account causing the Bank a loss
• Work closely with other departments in the identification, management and communication of fraud and ID Theft cases
• Assist with various fraud related duties as needed by the Data Office
• Perform back-office functions related to research and resolution of fraudulent activity and applicable reporting
• Support in ongoing bank audits and risk assessments as applicable

Requirements

• Bachelor's degree in related field; or equivalent job experience
• 2+ years prior banking experience, preferably in an investigative and analytical role or exposed to fraud-related behavior in the Consumer and Business segments
• Knowledge of third-party online fraud analytic tools such as Verafin and/or Alloy
• Proficiency in online and internal application research across applicable systems
• Proficiency in reporting and analytical tools utilized by the Bank’s fraud team and Data Office

Schedule

Hybrid schedule with in-office work on Tuesdays, Wednesdays, and Thursdays. Primarily Mountain Time.

Work Location

Lehi