Fraud Analyst

Responsibilities

• Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Safeguards confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Reviews, analyzes, and investigates system-generated alerts, including but not limited to, Verafin, iPay, Q2, YellowHammer, for potentially fraudulent activity.
• Reviews, analyzes, and investigates potentially fraudulent activity through online deposit account opening and loan applications, including FinTech applications, as requested.
• Determines Credit Union and member liability for fraud loss, communicates with member, and posts GL entries as necessary.
• Prepares Hold Harmless Agreements.
• Reports Elder Abuse to the appropriate state agency/s.
• Corresponds with law enforcement as it relates to fraudulent activity.
• Documents, accurately and thoroughly, all actions taken on a case.
• Answers phone, email, group, and LiveChat to assist staff with questions related to disputes and fraudulent transactions.
• Reviews new and pending credit card and debit card fraud and dispute submissions, reaches out to merchants in effort to obtain credit back to card holders, processes and reports through Springboard as needed, provides provisional credit to card holders, sends applicable notices, performs charge-offs for closed credit card and debit card closed cases, as necessary, and posts GL entries.
• Works through MC Connect as needed for fraud reporting.
• Reviews and processes daily report from Springboard/COOP.
• Affords assistance with closing accounts, establishing new accounts and moving loans for members experiencing fraudulent account and/or loan activity, including, but not limited to, closing accounts, establishing new accounts, moving loans, online banking, ordering debit cards and ordering checks.
• Maintains knowledge of applicable laws and regulations (including regulation E), policies and procedures.

Qualifications

• High school diploma or equivalent along with a minimum of three years of banking, fraud-related experience.

Pay & Schedule

Pay range for this hourly position is $29.17 - 34.11/hr with a progressive benefits package. This position will be an in-office position located in North Liberty, IA or Clive, IA. Coverage hours for Fraud team: Monday-Friday 7:30am-5:30pm and rotating Saturdays 8:30am-12:30pm. Reporting Relationship: Reports to the Manager Fraud. Supervisory Responsibilities: This position is not responsible for the supervision of other employees.