Fraud Analyst

Nature and Scope

This position is a fraud investigator role that reports to the Director of Account Management Services and works with other fraud personnel who report to the Director of Account Management Services and others who report to the SVP, Lending. This position is responsible for assisting in the investigation of suspected fraudulent activity affecting the Credit Union. This role involves reviewing incoming alerts and reports from fraud detection systems, Financial Centers, and other internal sources to identify potential fraudulent activity.

Responsibilities

• Review incoming fraud alerts and notifications from internal systems, Financial Centers, and other channels to identify potential fraudulent activity.
• Conduct initial assessments of account activity and transaction patterns to determine if further investigation is warranted.
• Accurately document findings and maintain organized records of reviewed cases and alerts.
• Escalate suspicious or confirmed fraud cases to Fraud Investigators or management for deeper review and action.
• Utilize internal systems and tools to research member accounts and gather relevant information for case evaluation.
• Support fraud prevention efforts by identifying trends and flagging recurring issues for further analysis.
• Absorb data for internal reporting and tracking of fraud-related activity.
• Communicate effectively with internal departments to clarify case details or gather additional information.
• Maintain confidentiality and handle sensitive member information with discretion and professionalism.
• Stay current on fraud detection procedures, system updates, and emerging fraud trends through ongoing training.
• Participate in team meetings and contribute to process improvement discussions.
• Manage assigned tasks efficiently and meet deadlines with guidance from supervisors.
• Provide courteous and professional support to Financial Centers and other business units regarding fraud-related inquiries.
• Collaborate with team members to ensure consistent and accurate fraud review practices.

Knowledge, Skills and Abilities

• Proficient understanding of financial systems, transactions, and account operations
• Familiarity with financial regulations including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures
• Awareness of fraud trends, detection methods, and prevention strategies
• General understanding of compliance standards and regulatory reporting (e.g., SARs)
• Knowledge of internal fraud detection systems and alert workflows
• Strong analytical skills with attention to detail for reviewing alerts and identifying suspicious activity
• Proficient in using fraud detection tools, case management systems, and Microsoft Office applications
• Effective written and verbal communication skills for documenting findings and collaborating with internal teams
• Ability to manage multiple tasks and prioritize work in a fast-paced environment
• Skilled in identifying patterns and inconsistencies in account activity
• Capable of preparing clear summaries and documentation for escalation to investigators
• Strong interpersonal skills for working with Financial Centers and other departments
• Ability to handle sensitive information with discretion and maintain confidentiality
• High personal integrity and eligibility to be bonded
• Work independently and collaboratively within a team setting
• Respond professionally to inquiries from internal stakeholders regarding fraud alerts
• Escalate cases appropriately based on established criteria and procedures
• Stay current with fraud detection practices and system updates through ongoing training
• Contribute to process improvements and support team initiatives
• Maintain organized records and ensure timely completion of assigned reviews

Education and Experience

• Bachelor’s degree preferred, especially in Finance, Business, Criminal Justice, or a related field
• Associate’s degree acceptable with 3–5 years of relevant experience in fraud analysis, financial services, or customer service
• High School Diploma or equivalent with 5+ years of progressively responsible experience in a financial institution or fraud-related role
• Experience working in a financial institution or credit union environment is strongly preferred
• Prior experience in a customer service or operations role with exposure to fraud or risk-related tasks is beneficial
• Demonstrated ability to analyze account activity, identify suspicious patterns, and escalate appropriately
• Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy under pressure
• Experience using fraud detection systems, case management tools, and financial software is a plus
• Ability to handle sensitive information with discretion and maintain a high level of integrity