Frattallone's -White Bear Lake, MN Sales Associate

Summary

Starting wage is just that. Depending on your experience, wage could be higher.

Customer Service Essential Duties & Responsibilities

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• PRACTICE excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for the particular customer need.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• MERCHANDISE product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• WRITE sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• ASSIST in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• SIGN and merchandise product in the store as necessary.
• FACE and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• AID in customer loading of items purchased in the store as necessary.
• USE CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.
• PERFORM other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications

• MUST be able to perform each duty and responsibility in a satisfactory manner.
• QUALIFICATIONS include previous work experience dealing with retail sales or general customer service.
• MUST possess strong math, reading, writing, and speaking skills, and a friendly demeanor.
• MUST possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail.
• BASIC knowledge of lumber, building materials, or general hardware merchandise is REQUIRED, and specific departmental expertise is PREFERRED.
• MUST be able to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store.
• HIGH school diploma or equivalent is PREFERRED.

Pay

This job is an hourly position (non-exempt from overtime).

Schedule

Not specified.