Franklin MA Personal Care Management Skills Trainer

About the role

The Skills Trainer provides community‑based training for consumers and their surrogates in the Personal Care Attendant Program, teaching them how to manage consumer‑directed hands‑on care. The position serves the Franklin, Massachusetts area and requires travel within up to a 60‑mile radius of the employee’s home. It includes a 2‑day in‑person orientation in Stoughton followed by 2‑3 weeks of training at the same location.

Responsibilities

• Follow‑up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate’s ability to manage PCA services.
• Train consumer and/or surrogate with the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in‑person or virtual trainings and meetings as requested by Supervisor or Manager, including monthly 1‑1 meetings with your supervisor.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC) within 24 business hours.
• Work within company policies and in accordance with the PCM Contract to complete and track receipt of required documentation within required timelines.
• Handle assigned referrals and intake documentation, Service Agreements and Assessments for re‑evaluations, and supportive documentation for intakes and re‑evaluations as needed.
• Return all phone calls from surrogates and consumers within 72 business hours.
• Document administrative and communication progress notes in real time; document visit and travel progress notes within 48 business hours.
• Complete 10‑12 in‑person home visits per week.
• Complete and submit skills training paperwork within 48 business hours.
• Verify and approve Dayforce timecard daily.
• Update Outlook calendar daily.
• Provide a weekly productivity report as requested by immediate supervisor.
• Use TripLog when traveling to conduct any in‑person home visit or any business‑related travel including office.
• Submit mileage and expense forms by the 15th of each month.
• Return all required email communications within 48 business hours.
• Follow up with Supervisor and/or any other department on requests for skills training and tracking reports: non‑billing, overbilling, overtime and ineligible consumers.
• Provide training and ongoing support for EVV.
• Provide Issue Focus training as requested.
• Provide consumer status updates for Pending Intake, Quarterly, Surrogate Change and Annual Reviews.
• Perform other duties as assigned by the Skills Trainer Supervisor or Management.

Requirements

• Valid driver’s license
• Reliable vehicle for travel within assigned service area
• Ability to travel up to a 60‑mile radius from home address
• GED or High School Diploma (required)
• Bachelor’s Degree preferred

Qualifications

• Experience providing services for people with disabilities and knowledge of PCA programs (preferred)
• Experience or education in teaching or counseling (helpful)
• Knowledge of community resources and social service systems (beneficial)
• Bilingual (English plus another language) preferred

Skills

• Excellent communication, organizational, and writing skills
• Basic computer skills in Microsoft Office/Outlook
• Ability to navigate databases

Benefits

• Mileage reimbursement

Pay

$21 per hour

Schedule

Full‑time, 35 hours per week, Monday–Friday, 8:30 am – 4:30 pm