Franchise Support Consultant

Essential Duties and Responsibilities

• Demonstrates expertise in all agreements between UBIF Franchisor and the Franchisees.
• Takes ownership of store performance and franchise success within the consultant's region.
• Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity.
• Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies.
• Routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees.
• Cultivates and maintains relationships with assigned Franchisee owner groups and logs all communications within internal Franchisor systems.
• Directly supports and aligns Franchisor resources to help measure, analyze, and enhance the performance of the franchisee.
• Runs and participates in various in-person and virtual meetings with a wide range of participants.
• Adheres to internal standards, policies, and procedures.
• Regularly assesses Franchisee compliance to Franchisor brand standards, policies, and procedures.

Requirements

• A minimum of 2 years’ experience in sales, franchise operations, business consulting, multi location/district management, or relevant experience.
• A minimum of 1 year of leadership experience is required. Internals must currently be in a leadership position.
• Internals must be in their current role for a minimum of 6 months, have no corrective action with a performance rating of strong or above.

Preferred Education And Experience

• Bachelor's Degree or equivalent experience in a related field.
• Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred.
• Proficient in full O365 suite of applications, including the ability to analyze insights via PowerBI.
• Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees.
• Presentation/coaching skills.
• Strong leadership, creativity, and analytical skills.
• Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization.
• Contributes positively to the organization, both individually and as part of a team.
• Active listener; strong communication - verbal and nonverbal Probes; good analysis; solves more detailed problems.
• Manages time; self-directed in most work areas; assists others.
• Builds relationships with teammates and establishes relationships with key stakeholders.
• Details understanding of the products and services offered.
• Adaptable to change; can help support others through change.
• Contributes team member and leverages relationships to advance work.
• Provides peer to peer feedback and coaching to new team members.
• Inspires peers through engagement, team support and continuous improvement.
• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

Pay

Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The budgeted starting salary range for this role is $75,000, plus a monthly performance incentive with strong earning potential.