Franchise Onboarding Specialist

About the role

The Franchise Onboarding Specialist (JumpStart Coach) facilitates, provides direction, and supports new franchisees in completing essential tasks to prepare them for a successful and timely launch of their business. This position reports to the head of Shared Services for BELFOR Franchise Group.

Responsibilities

• Schedules weekly meetings with new franchisees and directs, assists, and coordinates the timely completion of essential tasks outlined in the JumpStart program.
• Provides ongoing franchisee support, guidance, and direction on all tasks in the JumpStart task list.
• Works with and communicates effectively with all internal departments, following up to ensure timely exchange of information and completion of tasks.
• Works independently and collaboratively on assigned tasks while managing project due dates.
• Develops a solid working knowledge of FranConnect, the Franchise Management Platform.
• Ensures essential franchise data is recorded accurately for critical fields as required for each franchisee throughout their JumpStart process.
• Provides an introduction and overview of FranConnect to new franchisees.
• Facilitates tracking and reporting of franchisees' critical actions.
• Responds to inquiries and requests via phone and email in a timely manner.
• Conducts licensing and permitting research and data collection, compiles written summaries of findings, and provides ongoing support to ensure jurisdictional/local governmental compliance.
• Oversees related third-party vendor partnerships as they pertain to specific franchisee onboarding tasks.
• Assists in the coordination of New Buyer Training, including printing training materials, room setup, and coordinating lunches and dinners.
• Assists in a quarterly review of Pre-Launch manuals with the Brand President, including all associated forms, and makes recommendations for updates.
• Ensures franchisee satisfaction with on-time delivery of information and support.
• Updates the training calendars.
• Performs other duties as assigned.

Requirements

• Proficient in Microsoft Office (including Excel and PowerPoint).
• Critical thinking and problem-resolution abilities.
• Process improvement and continuous improvement mindset.
• Detail-oriented and forward-thinking.
• Exceptional written and verbal communication skills; comfortable working across functions at all levels.
• Highly organized with strong planning and prioritization skills.
• Servant-leader, customer-focused, and winning attitude.

Qualifications

• 1-2 years minimum experience in project management.
• Experience in the franchise industry preferred.
• Bachelor’s Degree or equivalent experience.