Franchise Onboarding Partner, FHS, US Central & West

Job Description Summary

The Franchisee Onboarding Partner is responsible for assisting all new franchisees with their New Restaurant Opening or Acquisition. Firehouse Subs is one of the fastest growing brands in North America and new franchisees are a core part of the strategy.

Responsibilities

• Partner with new franchisees and their teams to assist with their onboarding and guide them through the restaurant training and opening process.
• Coordinate and schedule the new franchisees training through a CTR (Certified Training Restaurant).
• Follow up with both the training franchisee, as well as the CTM (Certified Trainer Manager).
• Travel throughout Canada to help facilitate the pre-opening “Boots on the ground” training for the team members and staff prior to the opening.
• Consult with, advise, and provide support to franchisees by being the brand liaison, connecting them with vendors and other brand departments to ensure that they meet their deadlines.
• Develop effective professional relationships with the franchisees, their team members, and management team, to enable a productive and efficient pre-opening training.
• Develop effective professional relationships with FBP’s (Franchise Business Partners) to enable a great support system for the onboarding and training of the new franchisee.

Essential Duties

• Build and develop relationships with clients, colleagues, and business partners.
• Provide root-cause problem solving methodologies.
• Present operational information both orally and in writing (PowerPoint).
• Be proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Preferred Skills

• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
• Strength in building and developing relationships with clients, colleagues, and business partners.
• Skilled in root-cause problem solving methodologies.
• Ability to present operational information both orally and written (PowerPoint).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).