Franchise Licensing & Compliance Specialist

About the role

Manage all administrative tasks related to the lifecycle of franchise license agreements within an assigned territory. Responsibilities include reviewing and processing applications, preparing and executing agreements, ensuring compliance with regulatory requirements, and maintaining accurate records. Serve as the primary contact for franchise applicants and existing franchisees, coordinating with internal teams throughout the process.

Responsibilities

• Act as liaison with the Development team to issue new development, conversion, change of ownership, and relicensing license agreements to applicants.
• Conduct all aspects of the franchise license workflow, including collecting license agreements and franchise application fees.
• Receive and review all documents relating to entities with equity interest in the license; verify licensing data (dates, signatures, forms) and send documents for internal approvals (Credit, Risk Management, Development, Openings, AD&C/PIP, Franchise Approval Committee, Legal).
• Enter and maintain franchise license data in GOLS (company database), updating status changes and retention records throughout the license term.
• Ensure compliance with applicable laws, regulations, and company policies; collaborate with Legal to meet local, state, and federal requirements.
• Conduct background checks and due diligence on potential franchisees.
• Review franchise entity documents to determine binding authority for licensing agreements; work with Development to resolve incomplete data or authority issues.
• Draft and execute addenda, extensions, and special agreements (e.g., Comfort Letters, Master Technology Agreements, Key Money Documents, deceased letters) and collect related fees.
• Serve as primary contact for franchisees regarding license execution, revisions, and compliance questions; foster positive relationships with franchisees and external stakeholders.
• Maintain and update information in the company’s global database (GOLS).
• Represent the company in licensing matters such as negotiating comfort letters, collecting contract data, and managing fees.

Requirements

• Bachelor’s or Master’s Degree in Business Administration, Legal Studies or a related field of work, or an equivalent combination of education and work-related experience;
• 1 to 2 years work-related experience in franchise licensing, compliance, banking administration, contract administration, or similar, with demonstrated technical proficiency related to the position;
• Demonstrated knowledge of PC-based software programs;
• Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence;
• Demonstrated strong writing and reading comprehension skills for purposes of drafting, compiling, or interpreting legally binding license agreements and financial letters;
• Demonstrated understanding of contractual agreements and demonstrated ability to administer ongoing contracts or similar detail-oriented projects;
• Demonstrated attention to detail, time management skills, and organizational skills;
• Demonstrated ability to interpret state regulations for contract compliance and to read and interpret supporting documents (i.e. leases, provisions, license restrictions, credit approvals, guaranty, etc.).
• Demonstrated ability to work independently and collaboratively as part of a team;
• Demonstrated ability to handle multiple tasks and prioritize workload in a fast-paced environment;
• High level of professionalism, integrity, and confidentiality.

Qualifications

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

Skills

• Proficiency in PC-based software programs;
• Strong communication skills;
• Ability to interpret state regulations;
• Attention to detail and organizational skills;
• Ability to work independently and collaboratively;
• Professionalism, integrity, and confidentiality.

Benefits

No benefits are offered for this role.

Pay

Hiring Salary: USD 29.00 - 30.00 Hourly

Schedule

Hybrid work structure is expected, with three (3) days a week in office. This may be adjusted to evolve with the changing needs of the business.