Franchise Business Partner

Key Responsibilities

• Partner with franchisees, including master franchisees in Canada and Mexico, to implement operational best practices, ensuring consistent performance and meeting key metrics.
• Support new gym openings and presales across all supported markets, ensuring successful launches and a smooth transition to operational performance.
• Collaborate with franchisees to drive membership growth, optimize Personal Training revenue, and enhance Group Fitness programs.
• Monitor sales trends and create action plans for underperforming gyms, focusing on sustainable growth.
• Train and develop franchise team members to enhance operational efficiency and productivity.
• Ensure that member satisfaction metrics are consistently monitored and addressed to ensure superior experiences.
• Lead annual business reviews and quarterly check-ins, establishing goals and tracking progress.
• Lead and support the implementation of corporate programs and initiatives at franchise locations, adapting rollout as needed for master franchisee markets.

Franchise Collaboration & Support

• Provide strategic guidance and proactive support to address challenges, identify opportunities for growth, and ensure alignment with Crunch's vision across domestic and international markets.
• Build and maintain strong, trusting relationships with franchisees and master franchisee leadership teams, ensuring open communication.
• Advocate for franchisee success, helping to optimize business outcomes.
• Monitor franchisee satisfaction, supporting improvements.

Leadership & Brand Alignment

• Serve as a mentor and resource to franchise teams, helping develop local leadership capabilities and promoting a culture of accountability, inclusivity, continuous improvement, and high performance.
• Ensure consistency in the delivery of Crunch's values, mission, and member experience across all supported countries.
• Promote and uphold Crunch's brand standards, delivering a consistent, high-quality experience across all franchise locations, including international markets.
• Act as a brand ambassador, foster community engagement, and enhance Crunch's reputation and customer loyalty in each local market.