Franchise Business Consultant - Midwest

What We'll Need

We’re not in the wing business. We’re in the flavor business. Our mission is to Serve the World Flavor by building a best-in-class restaurant system powered by strong operators, disciplined execution, and consistent guest experiences. Our franchise system is the engine of our growth. The field organization plays a critical role in ensuring that every restaurant operates with clarity, consistency, and accountability.

Responsibilities

• Maintain clear and consistent visibility into restaurant performance
• Drive follow-through on commitments and ensure accountability
• Monitor Same Store Sales, guest experience metrics, and operational KPIs
• Establish and maintain disciplined business routines, including: Weekly performance check-ins, Quarterly Business Reviews (QBRs)
• Ensure execution of brand standards across: Speed, Accuracy, Hospitality, Food quality
• Protect the brand across food safety, operations, and guest experience
• Build strong, trust-based relationships with Brand Partners
• Influence performance through operational expertise and clear communication
• Hold partners accountable to agreed-upon actions and commitments
• Escalate performance or compliance issues when necessary
• Partner with cross-functional teams, including: Development, Marketing, Training, Supply Chain, Finance, Technology
• Provide field-based insights to inform enterprise decision-making

Requirements

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
• Strong operational expertise with the ability to diagnose and resolve performance issues
• Financial acumen with ability to interpret restaurant-level metrics and trends
• Proven ability to influence without direct authority
• Strong organizational and prioritization skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel extensively within assigned region

Qualifications

• No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success.
• You stay humble, roll up your sleeves, and always look for ways to help.
• You learn from others and contribute wherever you can.
• You care deeply about doing great work and driving results.
• You’re curious, ask questions, and seek out opportunities to improve.
• You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
• You take full responsibility for your work and see things through to completion.
• You aren’t afraid to fail because you know that failure is a part of learning and growth.
• You take action, move fast, and keep pushing forward.
• You lead with empathy, respect, and emotional intelligence.
• You collaborate effectively, fostering a culture of trust and constructive feedback.
• You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
• You push yourself and others to be better.
• You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations.
• You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

Benefits

• Flavor Perks: Unlimited paid time off for exempt employees, One paid volunteer day of your choice, Competitive bonus structure for eligible roles, Team member stock purchase plan, Health savings or flexible spending account options, 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation), Comprehensive medical, dental, and vision benefits, Basic life and AD&D insurance provided, Pet insurance, Education Assistance, Wellness reimbursement program, Paid maternity and paternity leave
• Fun Is The Best Flavor: Discount on Wingstop gift cards

Schedule

This role is remote, but requires the candidate to reside in either Kansas City, Kansas or Kansas City, Missouri.