Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Deliver high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
• Achieve and manage team KPI’s and ensure framing team achieves their role KPI’s.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development.
• Partner with MOD’s daily on the expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Requirements

Basic computer skills.

Qualifications

Previous custom framing experience preferred.

Retail management experience preferred.

Skills

Leadership skills.

Sales skills.

Benefits

See the Michaels Benefits at a Glance page for details.

Pay

N/A

Schedule

N/A