Framer

About the role

Build customer relationships while creating memorable framing solutions for their art. Help customers shop the store and find what they’re looking for. Provide a safe, clean, and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions
• Deliver sales and production results
• Complete framing orders with a high degree of quality and on time
• Maintain the ready-made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well-merchandised and in-stock store
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product, and provide solutions
• Assist with Omni channel processes
• Other duties as assigned

Requirements

• Basic computer skills and basic measuring skills
• Ability to operate framing equipment and glass cutter
• Retail experience preferred
• Experience selling products and/or services to customers

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Pay

Total base pay range for this position: $19.00 - $22.40 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

Michaels offers a range of benefits to support team members and their families, depending on position and eligibility. Benefits may include:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs