Framer

About the role

Store associate at Michaels in Bismarck, ND. Build customer relationships while creating memorable framing solutions, help customers shop, and maintain a safe, clean, clutter‑free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions; deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready‑made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well‑merchandised and in‑stock store.
• Follow SOPs and Company programs.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Assist with omni‑channel processes.

Other Duties

Other duties as assigned.

Requirements

• Basic computer skills and basic measuring skills; ability to operate framing equipment and glass cutter (minimum).
• Retail experience; experience selling products and/or services to customers (preferred).

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store and remain standing for long periods.
• Lifting heavy boxes and frames; accessing high shelves by ladder or similar equipment.
• Reasonable accommodations will be provided if needed.

Work Environment

• Public retail store setting; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled.
• Occasional outdoor work (e.g., retrieving shopping carts, unloading trucks).
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.

Schedule

Work hours include nights, weekends, and early mornings.