Fountain Worker-Starbucks-Steady Extra (The Vanderpump Hotel LV)

About Us

The Vanderpump Hotel is the Strip’s first and only stand-alone boutique hotel and casino. It features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis, a rooftop pool, day club, and nightlife venues by Drai’s. The Vanderpump Hotel redefines the Las Vegas hotel experience with a mission to "Inspire Grown Ups to Play!"

Responsibilities

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Engages in friendly conversations with guests whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
• Accurately inputs all orders into the POS terminal.
• Accurately posts all transactions on the POS terminal, giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Makes drinks to order in accordance with established recipes and time guidelines.
• Delivers products to customers in a timely manner.
• Maintains high levels of customer service at all times.
• Thanks guests for their patronage.
• Maintains appropriate level of stock items in area.
• Assists in maintaining display cases and pastry par levels.
• Keeps designated working areas clean and organized and assists in maintaining cleanliness of surrounding areas and condiment areas in accordance with established health and safety standards.
• Assists all co-workers as needed.
• Assists management in getting food products to customers.
• Assists in training new Fountain Counter Persons and new management staff during their training period.
• Responsible for periodic cleaning tasks assigned by management.
• Attends mandatory meetings and training classes as assigned.
• Resolves guest complaints expeditiously and informs management of the complaints.
• Prepares or serves menu items, such as sandwiches or salads.
• Performs basic food preparation and service.

Requirements

• Must be 21 years of age or older.
• Must have 6 months’ previous cash handling experience.
• Effective communication in English, both verbal and written, in a professional manner.
• Must present a neat and professional appearance.
• Attention to detail and accuracy.
• Ability to interact with customers, the public, and co-workers.
• Experience using a computer and/or cash register.
• Nevada Food Handler Certification.
• Union referral.

Skills

• Ability to work in a fast-paced environment and handle multiple tasks under time constraints.
• Ability to manage a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner.