Founding Product Engineer

CX

CX has an unusually high importance in a product like Sphere. Trust is of utmost importance when handling a company's payments and tax obligations. As a result, every user experience, modal, button, export needs to be flawless (would you trust Stripe with your payments if it was full of bugs and inconsistencies?). Sphere is looking for a passionate founding product engineer to own our CX, take it to the next level and help build out new features / products on our roadmap. They’ll be working directly with customers, our design and eng team as well as our CEO / Founder to bring Sphere’s product vision of making the world one market to life.

What You'll Do

• Within weeks: Work / listen to many of our customers on what their main pain points are and prioritize lowest hanging fruit features that can help solve their problems
• Collaborate extensively with design on bringing those features to life
• Executing and shipping features, end-to-end, on a daily basis
• Doing customer support where necessary to understand our customers and how they think as much as possible

Within Months

• Own Sphere's CX and make it unique
• Own feature / product roadmap in conjunction with the CEO / Founder (you will work a lot together)
• Build / implement more rigorous customer feedback / analysis processes to allow us to better prioritize roadmap

Requirements

• Strong experience with React. Our entire front end is built in react
• Strong experience with Figma. In order to collaborate efficiently with design
• Customer obsession. You’re going to be talking to a lot of people in the finance realm (Controller, Heads of Finance, Heads of Tax). You need to like them and obsess over them
• Very strong attention to detail. When you work with numbers this is a non-negotiable - it’s not enough to be 99% right
• Strong organization skills. We get hundreds of feature requests every day. How you monitor, organize and prioritize these is key

Nice to Have

• Experience working with large volumes of transaction data. You’ll be getting very familiar with it!
• Experience in Python and Django. Our core application backend and data pipeline services are built with Python and Django
• Experience using tools like PostHog and Sentry

Who You Are

• You'll thrive here if:
• You're a Dog. You've been underestimated, gone through struggle, and never stopped running
• You have a chip on your shoulder and enormous drive
• You look at Stripe, Deel, and Flexport all punting on compliance and think: good, that means the opportunity is ours
• You're hungry and beat pedigree. Early stage is in your bones
• You've built things where there's no playbook and nobody handing you the answer
• You define the problem instead of waiting for instructions
• You own it end to end. Give you a goal and you figure out your own path
• Small team, global surface area — everyone owns a domain that would be a full team at a larger company
• No one tells you how. You believe speed and accuracy are both possible
• We're building a complex product that requires robustness and 100% uptime, and we have to build at our customers' pace
• Move fast. Don't break things. Both

Compensation Range

$230K - $260K