Foster Care Program Manager

About the Role

The Program Manager will be responsible for the operation of the community‑based program, overseeing all actions, decisions, and performances within the total scope of the program. This includes developing, implementing, and managing the clinical and operational components, sharing responsibility with the Executive Director to provide quality evidence‑based and trauma‑informed services to youth and families. The Program Manager also handles hiring, training, and supervision of all program personnel, and in the Executive Director’s absence, manages the agency’s financial and physical resources. The role includes maintaining a manageable caseload initially and being accessible by telephone to assist in emergencies.

Responsibilities

• Work with the Executive Director to develop effective treatment interventions for children and families involved with child welfare and/or juvenile justice systems.
• Evaluate treatment programs and make recommendations to the Executive Director.
• Develop and administer standards and procedures for all treatment staff.
• Assist in recruitment and hiring of qualified treatment staff; oversee training, supervision, promotion, and discipline.
• Provide ongoing supervision and support to treatment staff.
• Keep the Executive Director and client agencies informed of agency programs and policies.
• Maintain a caseload and provide quality service to clients.
• Represent and interpret the agency’s programs and policies to the public, custodial agencies, courts, and the community.
• Maintain good working relationships with local, state, and national agencies, including schools, courts, welfare departments, probation departments, and other social service agencies.

Qualifications

• Bachelor’s or Master’s degree from an accredited college or university.
• Minimum of two years full‑time employment experience providing direct casework services to children and families, including services to families needing protection and care for their children.
• Strong administrative and clinical skills; ability to work effectively with children, adults, staff, parents, referral sources, and the community.
• Capability to select qualified personnel, delegate responsibility, provide support and recognition, and command respect and confidence.
• Understanding of the special needs of children and families involved with child welfare and/or juvenile justice systems.
• Innovative and flexible enough to cope with interruptions, demands, and changing circumstances.
• Positive, effective, productive, and cooperative attitude toward staff, families, referral sources, and the community.

About Our Line of Business

StepStone Family & Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments through residential and family services. StepStone connects children and youth who need homes with foster families, and offers foster care training, respite care, and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com.