Foster Care Case Manager

About the Role

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Foster Care Case Manager plays a vital role in supporting children, youth, and foster families through individualized case management, advocacy, and service coordination that promotes safety, stability, permanency, and overall well-being. We are seeking a compassionate and dedicated professional who is passionate about supporting children and families through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who builds strong relationships, advocates for the needs of youth, and works collaboratively to help children and families navigate the foster care system successfully.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them
• Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team)
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process
• Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate
• Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures
• Presents company's services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case
• Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community
• Assists in identifying alternative community service sources when company solutions are not appropriate or available
• Maintains relationships with standard referral sources and payer case managers
• Contacts identified referral sources and seeks referrals as appropriate
• Records outcome of calls and keeps the SAR informed
• Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals
• Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates
• Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs
• Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs
• Participates in special projects and performs other duties as assigned

Qualifications

• Bachelor's degree in a human services field or nursing field
• Valid driver's license
• Two years of experience with case management or related discipline
• Must be able to communicate both verbally and in writing

Pay

USD $19.00 - $19.23 / Hour