Forward Deployment Engineer / Support Engineer (Director/Team Lead) Coach

About The Role

We are looking for senior leaders in forward deployment or support engineering roles who value learning, growth, and community and who are passionate about developing and coaching people in their field. We are particularly interested in those who have led engineering teams at high-growth global tech organizations, AI/ML companies, or fast-scaling startups where technical and organizational complexity intersect. Experience with infrastructure, platform, security, or ML/AI engineering organizations is especially relevant.

Responsibilities

• Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform & Tools.
• Participate in ongoing training sessions to improve coaching abilities and skills.
• Communicate with members via your Mento email or via chat in the Mento App in between sessions.
• Be an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love.
• Act with kindness, respect, and empathy as an ambassador of the Mento community.

Requirements

• A senior executive responsible for forward deployment or support engineering with 15+ years experience managing teams and coaching individuals.
• Team leadership experience carries significant weight — coaching certifications are valued but not required.
• You have navigated the dynamic of carrying meaningful technical responsibilities while managing a team — and understand what it takes to delegate, prioritize, and lead through others without losing your technical edge.
• You have experience leading teams through hypergrowth, rapid organizational change, or the transition from startup to scale — including building functions from scratch and hiring into ambiguity.
• You understand how to influence and build credibility both internally and externally within a customer's organization.
• You can help engineering leaders develop visibility and impact beyond their immediate teams.
• You’re excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.
• Passionate about helping people advance in the workplace to build fulfilling careers and lives.
• A person who is self-aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.
• Comfortable working in a constantly-changing startup environment.
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

Qualifications

• Nice to have: Prior experience at a U.S. HQ’d technology company or global technology company across multiple offices.

Skills

• Strong communication and interpersonal skills.
• Ability to manage complex projects and priorities.
• Experience in coaching and mentoring.
• Technical knowledge in infrastructure, platform, security, or ML/AI engineering.

Benefits

• Participation in ICF-certified coach training program.
• Continuing Coach Education Units upon successful completion of training.
• Opportunities for career growth and development.
• Flexible schedule and remote work options.

Pay

This is a contract position in which coaches are paid per hour. On top of a flat hourly rate, we offer select bonuses that incentivize engagement with our membership and community growth on our platform.

Schedule

You must be able to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change. You are able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members.

Other Details

• This is a fully remote position.
• Candidates must be based in North America or Europe.
• We are looking to hire experienced senior leaders who want to expand their coaching skills.
• Our Hiring Philosophy: All new Mento coaches are required to participate and graduate from our ICF certified coach training program: Mento Coaching 101.
• We are constantly looking and interviewing for the best coaches to join our team, but we will only send offers to candidates for whom we have an immediate need.