Forward Deployed Product Manager

About

Probably Genetic is dedicated to improving the lives of patients with severe, complex diseases through its data platform. The platform supports drug developers and patient advocacy groups in diagnosing, enrolling in clinical trials, and accessing treatments for these patients.

Responsibilities

• Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
• Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
• Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
• Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
• Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
• Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
• Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

Requirements

• 5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environment
• Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
• Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
• Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
• AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support
• Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements

Qualifications

• A good person. We work with some of the most marginalized populations on the planet and empathy is key
• Patient-focused and motivated to have a lasting, positive impact on humanity
• Comfortable in a fast-paced, often ambiguous environment with rapid change
• Action-oriented and excited to build a company from the ground up

Benefits

The salary range for this role is $155,000-$195,000 annually. Actual compensation offered will depend on several factors including but not limited to: work experience, education, skill level, and/or other business and organizational needs.

Pay

$155,000 - $195,000 annually

Schedule

Hybrid, flexible work with high-trust and autonomy