Forward Deployed Lead

About the role

Your job is to turn business problems into robust AI solutions that deliver business value. You'll work directly with customers to understand their challenges, guide multidisciplinary teams to design and build solutions, and own the customer relationship.

Responsibilities

• Own the day-to-day customer relationship: Join calls, capture feedback, and keep customers informed.
• Maintain clear alignment between what's promised and what's being delivered.
• Be the trusted voice that customers rely on.
• Lead technical execution: Work across the full project lifecycle—from requirements gathering and system design to coding, testing, deployment, and support.
• You'll be the technical expert guiding implementation decisions.
• Deliver results: Track milestones, systematically unblock teams, push projects across the finish line.
• Facilitate customer discovery: Run discovery sessions to uncover underlying needs, translate challenges into clear plans for engineers, and ensure you deeply understand the customer's business context.

Requirements

• Customer relationship experience: Understand what customers truly care about and communicate effectively through challenging situations. Build trust that withstands complexity.
• Technical oversight: Enough engineering depth to read code, hold your own in architecture discussions, and know when a technical decision is risky. Have been through the full cycle from concept to deployment.
• Product and commercial sense: Operate as an embedded insider. Learn the customer's business from the inside, including where revenue comes from, which workflows matter, and who holds budget, and use that to make sharp calls about what to build, what to sequence, and where the product can credibly expand across the org. Distinguish where the product is the real bottleneck from where execution or change management is, say no to requests when the tradeoffs call for it, and feed specific, evidence-backed signals back to the engineering team.
• A flexible mindset: Resourceful, hands-on when needed, and committed to getting the job done. Start the ball rolling and make things happen. Comfortable in situations with constantly changing requirements and conflicting objectives.

Qualifications

• Relevant experience: 10+ years in product or engineering leadership roles where execution and customer trust were critical to success.
• Experience leading cross-functional delivery teams in fast-moving, high-stakes environments.
• Communication skills: Translate between product, technical, and business stakeholders, ensuring everyone understands what's being built and why it matters.
• Problem-solving orientation: Comfortable navigating ambiguity, identifying blockers early, and finding creative solutions to keep projects moving forward.
• Comfort with travel: On-site with clients regularly, and your presence will matter.

Skills

• Strong customer relationship management skills.
• Technical expertise in AI and software development.
• Ability to work in a fast-paced, dynamic environment.
• Excellent communication and problem-solving abilities.

Benefits

• Flexible work schedule.
• Professional development opportunities.
• Competitive compensation package.
• Health and wellness benefits.

Pay

Commensurate with experience.

Schedule

Nightly shift.