Forward Deployed Engineering Lead (SF)

About the role

Doppel is building the future of social engineering defense with an AI-native platform that protects executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI‑powered threats across digital channels. As a Forward Deployed Engineering Lead, you will own the onboarding of Doppel’s biggest enterprise customers, work directly with them alongside GTM and Product, and drive the technical direction of the FDE team while staying hands‑on with the most strategic integrations.

Responsibilities

• Own the onboarding of our biggest enterprise customers as effective and low touch as possible.
• Work directly with our largest enterprise customers alongside GTM and Product to understand onboarding needs, scope and prioritize technical solutions, and build end‑to‑end systems that get customers integrated with Doppel’s core offerings.
• Lead the technical direction of the whole FDE team while staying hands‑on with our hardest integrations and most strategic deployments.
• Turn field learnings into reusable capabilities that make every future deployment faster and easier as the customer base and product portfolio expand.
• Lead FDE technically: set technical direction, mentor engineers, unblock complex projects, and raise the engineering bar while remaining hands‑on.
• Own our most strategic deployments: join customers from technical discovery through production rollout, identifying onboarding friction, scoping solutions, and driving the engineering work required to get them live.
• Build end‑to‑end solutions: architect, build, and debug across APIs, webhooks, SIEM/SOAR platforms, identity systems, email infrastructure, and the broader enterprise security stack.
• Turn field work into product: identify patterns across customer deployments and turn bespoke solutions into reusable product and platform capabilities.
• Make deployment increasingly scalable: build the systems, automation, and internal tooling that make every new customer faster and easier to launch than the last.
• Shape the product from the field: create a tight feedback loop between customers, GTM, Product, and Engineering so what we learn from our largest customers influences what we build.
• Help shape FDE's technical boundaries: develop strong judgment around what FDE should build, what should graduate into core product or platform, and where FDE should partner with other engineering teams.

Requirements

• 6+ years building and shipping production software, with the technical depth to make architecture decisions and contribute directly to the codebase.
• Technical leadership experience: you've set technical direction, mentored engineers, and driven complex projects while remaining hands‑on.
• Customer‑facing technical depth: you've worked directly with complex enterprise customers, can uncover technical needs, and can turn ambiguous problems into scoped production systems.

Skills

• Experience working across APIs, webhooks, identity and authentication (OAuth, SAML, SCIM), and enterprise infrastructure.
• Experience with security platforms or SIEM/SOAR ecosystems (a plus).
• Product instincts: recognize patterns across customer needs and know when something should remain customer‑specific versus becoming a reusable product or platform capability.
• High agency in ambiguity: cut through organizational and technical blockers, figure out who to pull in across Sales, Customer Success, Product, and Engineering, chase down missing context, and create the connections and processes needed to move customer problems from ambiguity to production.
• Strong technical judgment and communication: move comfortably between a customer call, system design, debugging with an engineer, and working with Product on what should be built next.
• AI‑native mindset: experience