Forward Deployed Engineer (USA)

About the role

We are seeking a Forward Deployed Engineer to join our growing team. This role involves guiding customers through onboarding, providing technical support, and enabling customers to maximize the value of our solutions.

Responsibilities

• Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions.
• Conduct training sessions and develop enablement materials tailored to customer needs.
• Proactively identify opportunities for customers to maximize platform value.
• Act as a trusted technical advisor, offering best practices and solutions to common challenges.
• Provide hands-on support for solution setup and configuration within customer environments.
• Support API and system integrations with existing customer infrastructure.
• Diagnose and resolve technical issues, collaborating with engineering teams on complex problems.
• Troubleshoot connectivity, performance, and deployment challenges.
• Support the sales team with domain expertise and technical credibility.
• Demonstrate technical capabilities and solution fit during the sales process.
• Design integration approaches and implementation plans for prospective customers.
• Gather customer feedback and relay insights to product and engineering teams.
• Reduce workload on core engineering teams by handling customer-facing technical work.
• Provide responsive, dedicated customer engagement to build long-term relationships.

Requirements

Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies. Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles. Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking). Proficiency with Kubernetes for deploying, scaling, and managing containerized applications. Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles. Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities.

Qualifications

• Experience with additional programming languages (PyTorch, Rust, Go).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Experience with OpenStack and/or Slurm.
• Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching).
• Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand).
• Experience with performance characterization and profiling, especially for processors, memory systems, and networks.
• Experience with kernel debugging.
• Experience with LLM deployments, even at small scale.
• Background in infrastructure design, SLAs, system design, and incident response.
• Field Applications Engineering or similar hardware-focused customer engineering experience.

Skills

• Technical versatility in Infrastructure & DevOps Focused and Systems & Network Processing Focused areas.

Benefits

Competitive pay & perks – because great work deserves great rewards. Work on your terms – flexible hours and remote-friendly culture. Fast lanes, no red tape – flat hierarchies and rapid decision-making. Make it happen – your ideas aren’t just heard – they become reality. Right place, right time – be part of our growth story and build a career-defining legacy. Globality design – work with a diverse, international team across Germany and the US. Work with the best – work alongside exceptional engineers and raise the bar together.

Pay

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Schedule

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Benefits

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Application Instructions

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About Us

turbalance is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even non-existent hierarchies and the chance to take on responsibility from day one.