Forward Deployed Engineer (Salesforce & Agentforce)

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special‑event venues, and destinations to help them grow their group/MICE and corporate travel business. The company values diverse perspectives, celebrates differences, and encourages an entrepreneurial mindset. AI is a core part of Cvent’s DNA, and the organization seeks professionals who can thoughtfully integrate AI into daily work while leveraging human judgment and creativity.

Role Overview

This Forward Deployment Engineer will lead Agentforce and Data Cloud deployments, own the shift from traditional CRM automation to production‑agentic AI, and serve as a senior technical advisor on the Salesforce platform. The role blends delivery leadership with deep technical credibility, embedding with business stakeholders to diagnose high‑impact process problems, design agentic solutions, and build internal capability for sustainment.

What You’ll Do

• Lead end‑to‑end Agentforce and Data Cloud deployments, from C‑suite requirements through production sustainment, as the senior delivery authority.
• Design and deploy autonomous agents, prompt architectures, multi‑step orchestration flows, and voice/conversational AI solutions on the Salesforce platform.
• Drive the transition from deterministic Salesforce automation (Flow, Process Builder, triggers) to probabilistic AgenticOps, defining governance, monitoring, and incident response for non‑deterministic agents in production.
• Build and maintain AI governance frameworks: agent dossiers, intake processes, after‑action reviews, and Agentforce‑specific SOPs that turn ad‑hoc deployments into repeatable sustainment models.
• Establish and lead a Salesforce AI Center of Excellence, including enablement programs, certification pathways, and delivery methodology documentation.
• Partner with business stakeholders and executives to translate workflow inefficiencies into Salesforce‑native agentic solutions with defined, measurable outcomes.
• Serve as technical advisor and deal partner to sales and go‑to‑market teams on Agentforce pursuits and solution framing.
• Define and track business impact: adoption, time saved, manual effort eliminated, CSAT improvement, and cost avoidance.

Basic Qualifications

• 12+ years of overall experience, with at least 5 years leading enterprise Salesforce delivery in a forward‑deployed, field engineering, or solution consulting capacity.
• Hands‑on production experience delivering Agentforce implementations (agent design, Prompt Builder, Topics, Actions, testing/governance).
• Deep expertise in Salesforce platform architecture: Sales Cloud, Service Cloud, Experience Cloud, Flow automation, Apex, APIs, and integration patterns.
• Experience with Data Cloud: data modeling, identity resolution, data streams, calculated insights, and integration with Agentforce.
• Demonstrated ability to build Salesforce delivery playbooks, operating models, or Centers of Excellence that scale beyond individual engagements.
• Experience working in regulated industries (financial services, healthcare, federal) with rigor around Salesforce Shield, compliance, and security architecture.
• Ability to operate simultaneously as a C‑suite advisor and a hands‑on technical authority.
• Experience leading blended delivery teams (Salesforce engineers, strategists, data scientists) across cross‑functional engagements.
• Willingness and ability to travel to Cvent offices and customer locations as needed.

Preferred Qualifications

• Salesforce certifications: Agentforce Specialist, Agentblazer, Administrator, Service Cloud Consultant, Experience Cloud Consultant, and/or Business Analyst.
• Experience piloting non‑GA Salesforce capabilities with product teams and converting field learnings into reusable delivery patterns.
• Familiarity with AgenticOps: agent observability, Severity 1 incident response for non‑deterministic systems, prompt governance, and agent lifecycle management.
• Experience integrating Salesforce with enterprise platforms such as AWS, Azure, Slack, ServiceNow, Snowflake, MuleSoft, Workato, or Informatica.
• Experience with voice and conversational AI implementations on or adjacent to Salesforce (e.g., Einstein Voice, Parloa, or similar).
• Scripting or programming ability in Apex, Python, or JavaScript; familiarity with REST/SOAP APIs, OAuth, and SSO patterns.
• Cloud platform experience (AWS, Azure, GCP) and comfort with compliance frameworks such as PCI‑DSS, FedRAMP, or HIPAA in a Salesforce context.
• Experience building and presenting AI business cases, ROI models, and executive outcome summaries.
• Background in management consulting, systems integration, or Salesforce SI/partner environments.
• Experience running Salesforce enablement programs, internal certification drives, or champion communities.

Who You Are

• Agentforce practitioner who has shipped agents in production, not just demoed them.
• Platform‑deep but outcome‑first: you know the Salesforce stack deeply and always connect it to a business result.
• AgenticOps minded: you think about how agents fail, not just how they work.
• Delivery leader: you build repeatable operating models, governance frameworks, and enablement programs, not one‑off implementations.
• Consultative and executive‑ready: you earn the room with substance, then lead with vision.

Pay

Estimated base salary range for new hires is $150,000 – $200,000 annually, plus bonus depending on job‑related knowledge, relevant experience, and location.

Benefits

Cvent offers a competitive benefits package (details can be found here).