Forward Deployed Engineer (Remote)

About the role

Telnyx is a financially stable, profitable leader in global connectivity, building a private, multi‑cloud IP network and hyper‑local edge technology through intuitive APIs. The company focuses on modernizing antiquated systems, automating manual processes, and solving real‑world problems with innovative connectivity solutions. By joining Telnyx, you will help lay the foundations for a borderless, interconnected future.

The Forward Deployed Engineer will embed directly with enterprise customers to architect and ship production systems on Telnyx’s global network—including voice, messaging, AI, and wireless. This role blends engineering expertise with customer success, requiring you to debug SIP traces, lead whiteboard sessions with customer engineering teams, and own outcomes from proof‑of‑concept through production go‑live. Travel to customer sites (10–30%) for deployments, workshops, and escalations is expected.

Responsibilities

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand.
• Build and deploy custom implementations such as AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), and WebRTC solutions.
• Lead proofs of concept, pilots, and production launches from whiteboard design to go‑live deployment.
• Own customer outcomes, staying engaged until solutions are live and stable.
• Collaborate directly with Product and Engineering teams to shape the roadmap based on field insights.
• Create clear technical documentation, runbooks, and maintainable solutions for handoff.
• Troubleshoot and resolve complex integration issues alongside customer teams.

Requirements

• CS degree or equivalent experience.
• 3+ years building software or performing technical consulting.
• Proficiency in multiple languages (Python, Node.js, Go).
• Strong API fluency, event‑driven thinking, and cloud‑native instincts.
• Exposure to SIP, WebRTC, or real‑time voice/messaging systems.
• Ability to translate “it’s not working” into root cause analysis.
• Comfortable working on customer sites and in high‑stakes technical conversations.
• Bonus: Experience with AI voice assistants, speech‑to‑text, or LLM‑based conversational systems.
• Bonus: SQL proficiency (Postgres, MySQL, Oracle) and ETL/data‑wrangling experience.
• Bonus: DevOps fundamentals (Docker, Kubernetes, CI/CD).
• Bonus: Background in telecom, CPaaS, or high‑growth SaaS.
• Bonus: Security mindset (IAM, encryption, audit logging).