Forward Deployed Engineer (Integration Engineer)

What You'll Do

• Partner directly with sales execution to scope complex integration projects.
• Navigate the gap between a client's business objectives and what their technology ecosystem supports by diving deep into comprehensive developer documentation.
• Ship production-quality code.
• Build features to a first-class bar, even when internal and never exposed to a client.
• Use and extend Hatch's existing tools and automation services to bring clients to success.
• Own technically complex onboardings end-to-end.
• QA and test all implementations before go-live; own monitoring and iteration post-launch.
• Provide clear, proactive status updates on your active builds.

What It Takes To Succeed

• 1-4 years of software engineering experience, with hands-on experience building or working with Voice AI systems.
• Consulting or client-facing experience is a plus.
• Comfortable in Python and/or Elixir, with Go in scope and experience using and building on existing automation tooling, both internal and external (e.g., n8n), alongside core languages.
• Proven ability to navigate a broad technology ecosystem and comprehensive developer documentation.
• You can tell the difference between a problem that warrants a change to Hatch's core code and one that should live in middleware or automation tooling.
• Great communication skills with business and technical audiences.
• Resolve requirements ambiguities before building.
• Hold yourself to a high bar.
• Implementations should be right, not just working - complete and consistent, not merely functional.

What You'll Get

• Full responsibility for projects from day one, a collaborative team, and a dynamic work environment.
• Full medical, vision, and dental.
• Mental health support and services via Modern Health.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness stipend.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Professional development reimbursement.
• Work from home reimbursement.