Forward Deployed Engineer (FDE) — Agentforce Orchestration
About the role
As a Forward Deployed Engineer (FDE) focusing on Agentforce Operations, you are a hands-on Technical Builder who designs, constructs, and deploys enterprise-grade agentic AI solutions directly inside customer environments. AFO powers the multi-agent orchestration layer, transforming messy operational workflows, unstructured data (emails, PDFs, spec sheets), and legacy ERP logs into autonomous execution engines with humans in the loop. Operating in an agile deployment pod alongside a Deployment Strategist and Specialized AI Engineers, you will serve as the crucial link connecting advanced AI agents to the broader enterprise technology landscape. You will write production code, architect real-time data grounding systems, perform prompt engineering, manage multi-agent communication protocols, and deploy automated supply chain and back-office workflows into production from day one.
Responsibilities
- Build, configure, and optimize complex operational workflows using AFO, defining agent reasoning, tool-calling logic, and conditional execution loops.
- Implement modern agent-to-agent communication standards and the Model Context Protocol (MCP) to govern context sharing, task hand-offs, and tool execution across specialized AI agents.
- Architect, build, and maintain real-time data grounding infrastructure using RAG (Retrieval-Augmented Generation), vector databases, search indexes, and knowledge bases to supply agents with accurate enterprise context.
- Develop and maintain custom APIs (REST, GraphQL, webhooks) and integration pipelines connecting AFO/Agentforce to Salesforce Data Cloud (Data 360), cloud warehouses (Snowflake, Databricks), and core ERPs (SAP, Oracle, NetSuite) via MuleSoft or custom middleware.
- Leverage modern AI tools (Cursor, Claude,