Forward Deployed Engineer (CareOps)

About the role

The Forward Deployed Engineer plays a crucial role in ensuring the smooth operation of our healthcare automation platform and supporting our customers' success.

Responsibilities

• Configure, maintain, and support customer automation workflows in production
• Investigate and resolve data quality, reporting gaps, workflow behavior, and operational incidents
• Run internal scripts and tooling for onboarding, go-lives, backfills, and operational changes
• Join customer calls to scope issues, gather requirements, and drive resolution
• Document outcomes, root cause, and preventive measures
• Maintain strict adherence to HIPAA compliance and secure handling of sensitive data

Requirements

• Proven experience in or supporting production environments
• Exceptional attention to detail and comfort operating with low tolerance for errors
• Strong communication skills, including in customer-facing situations
• Comfort running and troubleshooting scripts and following operational runbooks and checklists
• Experience writing and running SQL queries
• Familiarity with Git/GitHub workflows and SDLC basics (dev/stage/prod, change management, incidents and postmortems)

Qualifications

• Bachelor's degree preferred, but equivalent work experience considered

Skills

• Core Stack: Python scripting, Jupyter notebooks, Bash/shell scripting, SQL/Snowflake, TypeScript/Node, Google Cloud Platform, Git/GitHub, LLM and agentic tooling

Benefits

Competitive salary based on experience

Pay

Competitive based on experience

Schedule

Hybrid

Benefits

Healthcare benefits package

Company Information

MedFlow is leading healthcare innovation by leveraging AI to close care gaps, improve patient health outcomes, and maximize value-based care rewards for providers. We automate the paperwork and administrative tasks that bog down healthcare teams, freeing clinicians to spend more time with patients where it matters most. Our AI-powered platform delivers real-time patient cohorts, clinical automation, and seamless integrations with Athenahealth and leading healthcare tools - serving specialty practices, behavioral health organizations, and providers focused on population health management.

How to Apply

Interested candidates should send their resume to careers@medflow.care. Ready to Join Our Team? We'd love to hear from you!