Forward Deployed Engineer

Responsibilities

• Design, develop, and deploy advanced AI agentic solutions that exhibit autonomous, proactive, and adaptive behaviors.
• Implement agent-based AI solutions using the Workato Agentic AI platform.
• Develop and maintain robust, scalable, AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.
• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.
• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

Requirements

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• A total of 4+ years of relevant experience in design, development, and implementation.
• Proven experience in AI engineering, with a focus on agent-based systems.
• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.
• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
• Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus.
• Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus.
• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.
• Hands-on experience with any of the following: Java, Python, or Ruby.
• Technical background or a solid understanding of technology and industry trends, especially in the app integration space.
• Experience working with cloud business apps like Workday, NetSuite, Salesforce and ServiceNow - Marketo is a plus.
• Good knowledge of microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA.