Forward-Deployed Engineer

About the role

We're hiring a forward-deployed engineer to own the technical relationship with our highest-touch enterprise and education customers, from first technical conversation through deployment, integration, and long-term expansion. This is a hybrid of sales engineering, solutions engineering, and customer success, and it's deeply hands-on.

Responsibilities

• Serve as the primary technical owner for enterprise and education accounts across the full lifecycle: pre-sales scoping, proof-of-concept, integration, onboarding, and ongoing success.
• Design and build customer-facing integrations against our API — LMS connections (Canvas and similar), batch-processing pipelines, SSO, internal content-moderation workflows, and custom tooling that doesn't exist yet.
• Embed with customers to understand their workflows, then prototype and ship solutions directly, rather than handing off a spec.
• Run technical demos, scoping calls, and POCs alongside the sales team, and act as the credible technical voice in the room for security reviews, procurement, and architecture discussions.
• Troubleshoot live deployment and detection-accuracy issues, working across the stack from API behavior to data pipelines.
• Be the feedback loop between customers and product/engineering — surfacing patterns, filing well-characterized issues, and influencing the roadmap based on what you see in the field.
• Produce the durable assets that scale your work: integration guides, reference implementations, runbooks, and internal documentation.

Requirements

• 4+ years of software engineering experience, with genuine full-stack depth across frontend, backend, and APIs.
• Strong customer instincts. You communicate clearly with both engineers and non-technical stakeholders, and you stay calm and credible when a deployment is on the line.
• Comfortable with ambiguity and ownership — you'll often be the only Pangram person in a customer conversation, and you're trusted to make the call.
• Able to context-switch between deep technical work and relationship management without dropping either.