Forward Deployed Engineer

About the role

We are seeking a Forward Deployed Engineer to help customers successfully deploy and operationalize Optura’s AI Enterprise Operating System (EOS).

In this highly customer-facing role, you will work directly with healthcare payer and PBM organizations to gather requirements, deploy our platform, and build tailored AI use cases that address real-world operational challenges.

You will also serve as a critical connection point between customers and our product team, ensuring customer insights directly inform platform improvements.

Responsibilities

• Partner with healthcare customers to understand their needs, gather technical and business requirements, and translate them into effective solutions using Optura’s AI platform
• Lead deployment, integration, and configuration of the Optura Platform within customer environments to ensure optimal performance
• Configure serverless and container architectures and leverage any and all cloud platforms to deploy our industry-leading platform
• Design and build customized AI use cases addressing customer pain points, applying full SDLC principles for AI components
• Develop detailed documentation for system functionality and integrate AI solutions using Python and JavaScript
• Implement and optimize agentic systems and retrieval-augmented generation (RAG) techniques
• Capture, monitor, and analyze KPIs and metrics to drive system and performance improvements
• Provide technical expertise, training, and guidance to help customers fully leverage the platform
• Collect, document, and communicate customer requirements and feedback, working closely with the product team to influence platform enhancements

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience
• 3+ years of software engineering or software development experience
• Experience in a customer-facing technical role such as forward deployed engineer, implementation engineer, or consulting
• Hands-on experience deploying enterprise software solutions in AI, data, or integration environments

Qualifications

• Experience working with healthcare payers, PBMs, or other regulated industries
• Expertise with containerization and orchestration technologies, enterprise python, typescript, react or ai frameworks such as langchain, crew.ai
• Familiarity with cloud environments (AWS, Azure, Google Cloud), serverless architectures, and DevOps pipelines
• Experience integrating AI models—such as foundation models or NLP systems—into enterprise software
• Understanding of compliance frameworks such as HIPAA, HITRUST, or SOC2

Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Python, JavaScript, and relevant AI frameworks
• Experience with cloud platforms and serverless architectures

Benefits

• Competitive compensation and benefits package, including health, dental, and vision insurance
• Generous paid time off
• Opportunities for professional growth and development

Pay

TBD

Schedule

TBD

Benefits

• Health, dental, and vision insurance
• Generous paid time off
• Professional growth and development opportunities

Company Culture

At Optura.AI, we are committed to fostering a diverse and inclusive workplace where every employee feels valued and respected. We believe that a diverse workforce drives innovation and success, and we actively seek to create an environment where everyone can bring their authentic selves to work.

Equal Employment Opportunity

Optura.AI is an Equal Employment Opportunity Employer. We actively recruit and hire candidates from diverse backgrounds and are committed to creating a workplace where everyone feels included and valued. We do not discriminate based on race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic.