Forward Deployed Engineer

About the role

Join the global leader in API and AI governance in the era of Artificial Intelligence! For this role, we are looking for a US Citizen who can support Government/Public Sector Customers API traffic now outnumbers human traffic online, and a significant portion of that traffic is powered by the Kong platform, the world’s most popular API gateway. As organizations modernize for AI-driven connectivity, Kong is uniquely positioned at the center of enterprise transformation. We are seeking a Forward Deployed Engineer (FDE) to join Kong’s growing Professional Services organization.

Responsibilities

• Partner directly with enterprise customers to design, build, and implement Kong-based solutions across cloud, hybrid, and on-premise environments.
• Lead hands-on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies.
• Build automation frameworks, migration tooling, custom integrations, and reusable accelerators to simplify customer adoption and modernization efforts.
• Drive migration initiatives from legacy API management platforms to Kong.
• Work closely with customer developers, platform teams, architects, security teams, and executives to solve complex technical and operational challenges.
• Develop production-grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling as part of customer engagements.
• Collaborate with Kong Product and Engineering teams to influence roadmap priorities based on real-world customer feedback and implementation learnings.
• Create reusable best practices, technical assets, reference architectures, documentation, and design patterns to scale delivery excellence across the organization.
• Support strategic customer initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation.

Requirements

• 8+ years in customer-facing engineering, platform engineering, professional services, site reliability engineering, or software engineering roles.
• Strong hands-on software engineering and implementation experience.
• Experience with API gateways, API management, integrations, or distributed systems platforms.
• Strong Kubernetes and cloud-native infrastructure expertise.
• Experience building automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling.
• Strong proficiency in Linux, networking, cloud infrastructure, and DevOps practices.
• Experience with major cloud providers including AWS, Azure, or GCP.
• Programming experience in languages such as Python, Go, Java, JavaScript, or Lua.
• Experience with Infrastructure-as-Code and automation tooling such as Terraform, Helm, Ansible, or GitOps frameworks.
• Prior experience working in API Management, Open Source, Middleware, SaaS, or Infrastructure software companies is highly preferred.

Preferred Attributes

• Strong builder mindset with the ability to solve complex technical problems with minimal supervision.
• Comfortable operating in ambiguous, fast-moving enterprise environments.
• Passion for working directly with customers and delivering measurable business outcomes.
• Excellent communication and collaboration skills across technical and executive audiences.
• Highly organized with strong prioritization and execution skills.
• Passion for innovation, modern infrastructure, APIs, AI, and cloud-native technologies.
• Team-oriented with a strong sense of ownership and accountability.