Forward Deployed Engineer

About the role

Deployed Engineers are embedded with leading law firms to implement AI solutions on-site (50-70% travel), gathering critical customer insights that directly shape product development.

Responsibilities

• Embed with our largest customers (law firms, court reporting companies, legal tech partners) to understand their workflows, pain points, and opportunities.
• Work hands-on with the CaseMark and case.dev platforms to design and implement custom solutions: configuring workflows, building worker agents, creating tabular analysis processes, and training teams on AI-native legal work.
• Act as a trusted advisor to firm leadership, practice groups, and legal ops teams—showing them how to reorganize workflows around AI.
• Serve as the critical feedback loop between customers and product: gather insights from embedded work, identify product gaps and opportunities, and translate customer needs into actionable product requirements.
• Create repeatable playbooks, training materials, and implementation frameworks that scale across customers.
• Build deep relationships with decision-makers at leading law firms and legal organizations—creating a powerful professional network.

Requirements

• 1–3 years in sales, customer success, or solutions engineering at a B2B software company (legal tech strongly preferred).
• Legal industry exposure: worked at a law firm, sold to law firms, grew up around lawyers, or deep familiarity with how legal work actually happens.
• Self-starter mentality: you thrive with autonomy, ambiguity, and the responsibility of being the expert in the room.
• Technical curiosity: you don't need to code, but you can learn software quickly, configure complex systems, and explain technical concepts to non-technical users.
• AI-native mindset: you understand how AI tools work and can envision how they transform workflows.
• Consultative approach: you know how to listen, diagnose problems, and prescribe solutions that customers actually adopt.
• Exceptional communication skills: you can present to partners, train paralegals, and earn trust across all levels of a firm.
• Willingness to travel extensively (50–70% of time) domestically and internationally to accommodate customer needs.

Qualifications

Skills

• Strong understanding of legal workflows and technology trends.
• Experience with AI and machine learning tools.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Benefits

• Competitive compensation + equity: San Francisco: $110–120K + equity, New York: $115–125K + equity, London: £70–80K + equity.
• All travel expenses covered + travel perks.
• Career acceleration: this is a high-visibility, high-impact role where your work transforms how legal professionals practice law.
• Shape product development: your embedded customer feedback will directly influence the CaseMark and case.dev roadmaps.

Pay

• San Francisco: $110–120K + equity
• New York: $115–125K + equity
• London: £70–80K + equity

Schedule

• Frequent travel (50–70%) to customer sites across the US and internationally.
• Home base will be in your respective city.