Forward Deployed Engineer, AI Transformation - Director

We are seeking a highly motivated and innovative Forward Deployed Engineer to join our dynamic team. In this pivotal role, you will be at the forefront of our AI transformation journey, partnering directly with business process owners and technology leaders to fundamentally reimagine and re-engineer core business processes.

Responsibilities

• Collaborate & Analyze: Work closely with business stakeholders to conduct in-depth analyses of existing business processes, workflows, and pain points. Identify and prioritize opportunities where AI can deliver maximum impact.
• Solution Design & Prototyping: Design and rapidly prototype innovative AI-powered solutions. This includes developing proof-of-concepts (POCs) and where appropriate, minimum viable products (MVPs) to demonstrate feasibility and value.
• Bridge Communication Gaps: Serve as a key technical translator and liaison between non-technical business users and core engineering teams, ensuring requirements are clearly understood and solutions are fit-for-purpose.
• Stay Current: Maintain a deep understanding of the rapidly evolving AI landscape, including new tools, techniques, and best practices in machine learning, natural language processing, and generative AI.
• Measure & Optimize: Define key performance indicators (KPIs) to measure the effectiveness and ROI of AI initiatives.
• Documentation & Training: Participate in the creation of comprehensive documentation for new AI-driven processes and provide training and support to business users to ensure successful adoption.

Requirements

• Professional Experience: 6 or more years of experience across software engineering, solution architecture, AI/ML, data engineering, digital transformation, or related disciplines, including direct experience working as a Forward Deployed Engineer.
• AI/ML Knowledge: Deep, hands-on experience with LLMs and AI agents as well as core machine learning concepts (both supervised and unsupervised), natural language processing (NLP), and data modeling.
• Business Acumen: Demonstrated ability to understand business challenges and translate them into technical requirements and solutions.
• Communication Skills: Exceptional interpersonal and communication skills, with the ability to articulate complex technical concepts to a non-technical audience.
• Problem-Solving: A proactive and analytical approach to problem-solving, with a track record of delivering innovative solutions.
• Education: Bachelor’s/University degree in an Engineering field or equivalent experience.

Skills

• Preferred Skills:
  • Client-Facing Experience: Prior experience in a "forward deployed," consulting, or client-facing technical role is highly desirable.
  • Cloud Platforms: Hands-on experience with major cloud platforms (AWS, Google Cloud, Azure) and their associated AI/ML services (e.g., SageMaker, Vertex AI, Azure ML).
  • Data Engineering: Familiarity with data engineering principles, including ETL/ELT processes, data warehousing, and working with large datasets.
  • Domain Expertise: Knowledge of a specific business domain such as payments, finance and operations in financial services firms.

Benefits

• A hybrid work model offering 3 days in the office and 2 days working remotely.
• Role with direct strategic impact, shaping how Citi operates at scale across core business processes.
• Access to Citi's full suite of AI capabilities, including a growing ecosystem of AI agents and enterprise-grade tooling.
• Leadership accountability and people management responsibility, with the opportunity to build, mentor, and develop a high-performing engineering team.
• Continuous learning and professional development through access to leading technologies and cross-functional collaboration.
• Competitive compensation and a comprehensive benefits package, including:
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Life, accident, and disability insurance.
  • Wellness programs.
  • Paid time off packages, including vacation, sick leave, and holidays.

Pay

Primary Location Full Time Salary Range: $170,000.00 - $300,000.00. In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Schedule

Full time, hybrid work model (3 days in the office at Citi's New York headquarters, 2 days remote).