Forward Deployed Analyst

About the role

You'll be deployed into our most important customer relationships to solve their hardest problems. Some weeks that means digging through data to figure out why a metric is moving the wrong way. Other weeks it means sitting across the table from a frustrated VP and walking them through exactly what we're going to fix and when.

Responsibilities

• Own critical customer problems (such as complex labor/payroll integrations) from diagnosis through resolution, not just the analysis
• Build real relationships with customer stakeholders, from operators on the ground to executives
• Turn chaos into plans: clear workstreams, owners, dates, and a straight answer on what we're not doing yet
• Manage internal stakeholders across product, engineering, and ops to get customer issues actually fixed
• Keep everything moving. When commitments are made, you make sure they're kept
• Travel to customer sites on occasion, because some problems only make sense in person

Requirements

• 3-4 years in consulting, or a similar role where you managed demanding clients and messy problems at the same time
• Comfortable in ambiguity: you can walk into a situation with incomplete information and leave with a plan. You thrive in environments where you have to operate with organized chaos
• Strong written and verbal communicator, especially when the news is bad
• Analytical enough to find the real story in the data, skeptical enough not to trust the topline

Qualifications

• You'd rather own an outcome than a task

Benefits

This is an onsite role based in our San Francisco office. If you're not in the Bay Area but willing to move, we're open to relocation.

Pay

$120K - $160K

Schedule

Not specified